This article is about the general topic of quality management. This article has multiple issues. Unsourced material may be challenged and removed. Please remove or replace such wording and instead quality control cycle pdf making proclamations about a subject’s importance, use facts and attribution to demonstrate that importance.
Quality management is a recent phenomenon but important for an organization. Civilizations that supported the arts and crafts allowed clients to choose goods meeting higher quality standards rather than normal goods. In societies where arts and crafts are the responsibility of master craftsmen or artists, these masters would lead their studios and train and supervise others. The importance of craftsmen diminished as mass production and repetitive work practices were instituted. The aim was to produce large numbers of the same goods. He is sometimes called “the father of scientific management.
He was one of the intellectual leaders of the Efficiency Movement and part of his approach laid a further foundation for quality management, including aspects like standardization and adopting improved practices. Volkswagen after World War II. From this period onwards, North American companies focused predominantly upon production against lower cost with increased efficiency. This became the foundation for his ongoing work on statistical quality control. United States during World War II, thereby successfully improving quality in the manufacture of munitions and other strategically important products. Shewhart’s ideas in Japan from 1950 onwards.
He is probably best known for his management philosophy establishing quality, productivity, and competitive position. They should be interpreted by learning and understanding the deeper insights. In the 1950s and 1960s, Japanese goods were synonymous with cheapness and low quality, but over time their quality initiatives began to be successful, with Japan achieving high levels of quality in products from the 1970s onward. In the 1980s Deming was asked by Ford Motor Company to start a quality initiative after they realized that they were falling behind Japanese manufacturers. These methods are now adopted by the same western countries that decades earlier derided Japanese methods. Customers recognize that quality is an important attribute in products and services.
In the past two decades this quality gap has been greatly reduced between competitive products and services. India and China, as well internationalization of trade and competition. These countries amongst many others have raised their own standards of quality in order to meet International standards and customer demands. International standards for quality management.
There is a huge number of books available on quality management. Disciplines like systems thinking are bringing more holistic approaches to quality so that people, process and products are considered together rather than independent factors in quality management. Sustained success is achieved when an organization attracts and retains the confidence of customers and other interested parties on whom it depends. Every aspect of customer interaction provides an opportunity to create more value for the customer. Leaders at all levels establish unity of purpose and direction and create conditions in which people are engaged in achieving the organization’s quality objectives.
Competent, empowered and engaged people at all levels throughout the organization are essential to enhance its capability to create and deliver value. To manage an organization effectively and efficiently, it is important to involve all people at all levels and to respect them as individuals. Recognition, empowerment and enhancement of competence facilitate the engagement of people in achieving the organization’s quality objectives. Consistent and predictable results are achieved more effectively and efficiently when activities are understood and managed as interrelated processes that function as a coherent system. The quality management system consists of interrelated processes. Understanding how results are produced by this system enables an organization to optimize the system and its performance.
Successful organizations have an ongoing focus on improvement. Improvement is essential for an organization to maintain current levels of performance, to react to changes in its internal and external conditions and to create new opportunities. Decisions based on the analysis and evaluation of data and information are more likely to produce desired results. It often involves multiple types and sources of inputs, as well as their interpretation, which can be subjective. Interested parties influence the performance of an organization.
Sustained success is more likely to be achieved when the organization manages relationships with all of its interested parties to optimize their impact on its performance. Relationship management with its supplier and partner networks is of particular importance. There are many methods for quality improvement. These cover product improvement, process improvement and people based improvement. 2008 — guidelines for performance improvement. 4: 2005 — information technology — process assessment — Part 4: Guidance on use for process improvement and process capability determination.